The quote that stood out to me was “the heat of the moment”. Oftentimes, we react to situations instead of calmly looking at the whole situation. The steps that Dr. Greene laid out to address the “the heat of the moment” such as empathy-gather information from the student, addressing adult concerns and inviting the student with the adult to solve the problem. Its so important to find out the each side of the story to provide a solution. I agree it takes a practice to lay out each step. In my teaching experience, stepping back and make calm decisions and listening to each part helps to bridge the gap between why a student has behavior problems and what really is happening.
