In any problem solving issue as adults we understand that you cannot fix something if you don't know what is causing it. The flat tire will work when you put air in it but if you do not find out the problem causing the air leak it will continue to happen. Kids are amazing when you really start asking questions to understand the issue and I have found that sometimes all they want is for someone to acknowledge that their feelings matter. That they matter. The 3 step process of empathy voicing concerns of the student, teacher and then working together but letting the student find reasonable solutions really does work.
