A quote that stood out was that “there is nothing to do in the heat of the moment, except calm”. Then come back later to teach the appropriate skills. As a parent, I have used this strategy several times. Albeit difficult, it is extremely true. People cannot think rationally when they are emotional, it is much easier to problem solve some new ways to handle a situation later, when some time has lapsed from the situation. I spent some time this year focusing on skill response to anger and frustration and I really feel it helped my students and created an amazing classroom environment.
