Janie Brown was our coach. I have communicated with her in the format of email. She emailed me started back in October. We started e-mail back in October. I completed the draft and she sent suggestion the next day. She was promt and precise in what I needed to complete. I love that she sends reminders because I forget. She continues to communicate through e-mail, she checked in with me again to make sure we completing and uploading the evidence.