I have had the opportunity to ZOOM with Diane and my colleague, Mary Lou Heron with regards to the UO as well as other routines. We have also communicated via email to clarify the necessary documents to upload as well as providing feedback. When I read Diane's feedback, it makes me reflect once again on my video, my documentation etc.. I know that Diane has taken the time to really review everything I have submitted because her feedback is explicit to me and is always very thoughtful.