This struck me because it is such a simple, obvious way to being on the right track to successfully and effectively manage a classroom. "It is vital for teachers to get to know their students beyond their academic profile. To this end, we encourage teachers to ask students about their interests, hobbies, aspirations, and family lives. When we humanize one another, it's much harder to be harsh, rude, or defiant," pg. 26. This allows teachers to not only connect on a personal level, but they can apply this information about their students' likes/dislikes and background knowledge to curriculum content, which furthers connections and fosters relationships throughout the class. Talking with students and getting to know them personally doesn't always have to be life-changing, but all those small personal moments can be pathways to trust and respect, which sets the stage for a well-managed classroom.